Returns & Exchanges

Please note due to differences in color monitors/screens and lighting used during photoshoots, the exact color or texture of the final item may slightly vary from what is seen on screen, therefore products cannot be exchanged for this reason. We will only exchange or refund any product(s), if the product(s) received has any kind of manufacturing defect. Contact our customer service center by emailing us images of defected product at info@mochicc.com or by calling us at +92317-1548886 within 7 days of purchase. Please note that the product must be unused with the label attached. After our team reviews the product, you will be offered an exchange with same price value product.

REFUNDS

We have a ‘No Refund’ policy. However, refunds may be allowed in exceptional cases wherein the product is out of stock or appears to be faulty. Refunds, in most cases, will be issued to the same credit card that was used for the original purchase. You will be credited for the cost of the item(s) and applicable taxes. Shipping and handling costs are not refundable. Please allow two weeks for the processing of returns and up to two billing cycles for the credit to appear on your credit card statement.

EXCHANGES

If the shoe size doesnot fit you, you can exchange your shoe. Product(s) bought from Mochi Cordwainers online store can be exchanged from the Online Store only, within 7 days of receiving it, provided it is unused and still has the label and tag in their original state. Customers who desire to exchange the product will be given a coupon code worth the amount of the purchase that they may use only once. This policy is applicable to local orders only. Products purchased from the Online Store cannot be exchanged at our Offline Stores.

  1. For international orders, we do not offer exchanges unless we deliver the incorrect order or the product is faulty
  2. For products on Sale we do not offer exchanges unless we deliver the incorrect order.

ORDER CANCELLATION

You may cancel your order any time before the order is processed. Once the order is shipped, you will receive, via email, a shipping confirmation that contains tracking information. Once a product is shipped, the Return and Exchange Policy will apply.

HOW TO RETURN A PRODUCT

  • Fill in the returns form you received with your order.
  • we will call you to get detailed information on your product.
  • Pack your  parcel securely, with the product in the original undamaged packaging as delivered to you.
  • Attach the return label that you received with your order to the top of the parcel .