FAQs

[vc_row][vc_column][vc_toggle title=”I want to order your shoes! What is your ordering process?”]So you found your desired product(s)! You can either order online instantly through our website, order on phone, order through facebook, order through Instagram or order through email info@mochicc.com[/vc_toggle][vc_toggle title=”I ordered a product but the size doesn’t fit me well. Can I change the size?”]Yes! Why not! You can have the size changed. Check out our exchange policy.[/vc_toggle][vc_toggle title=”Do you stock your products at any store or just sell online?”]We sell shoes online and we also sell shoes through our rackspaces in Islamabad, Lahore, Karachi. For more information check store locations tab.[/vc_toggle][vc_toggle title=”What kind of soles do you use in your footwear?”]We are using a variety of soles in our collections. Soles used are leather soles, leather soles with rubber injected soles, rubber soles and Micro-sheet sole.[/vc_toggle][vc_toggle title=”My feet are pretty wide, will the penny loafer dress shoe still fit?”]If you think your feet are wider than average, try a half size up from your shoe length. there is a size guide on our site. you can use that to determine your Mochi Cordwainers shoe size.[/vc_toggle][vc_toggle title=”Do you sell shoe waxes or polishes for your amazing shoes?”]Right now we do not, but we plan to soon. Stay tuned and keep visiting our products section![/vc_toggle][vc_toggle title=”I like your products but I live outside Pakistan. Can you deliver your products outside Pakistan?”]Yes, we deliver across the world. We charge a flat shipping rate.[/vc_toggle][vc_toggle title=”If I provide you with a picture of design, will you be able to copy it?”]Sorry, unfortunately we are not producing custom designed shoes currently. We offer ready to stock collection.[/vc_toggle][vc_toggle title=”How will my parcel be delivered?”]The parcel will be delivered by TCS if delivery is in Pakistan . Deliveries are made between 07:00am and 9pm[/vc_toggle][vc_toggle title=”Can I have my shoes delivered to an address other than my home address?”]Yes, you can. Please ensure that you choose the option for a different delivery address while placing the order.[/vc_toggle][vc_toggle title=”Which sizes can I get?”]You can choose from a variety of sizes that we carry. We carry sizes 6/40,7/41,8/42,9/43,10/44,11/45 in our Ready wear stock. Choose which size fits you well![/vc_toggle][vc_toggle title=”Are your shoes completely made of 100% genuine leather?”]Yes! All of our shoe products are made from 100% genuine leather! The uppers are lined with soft goat skin whereas the soles are made of either leather, rubber or rubber injected leather soles.[/vc_toggle][vc_toggle title=”What are the available payment methods?”]We accept payments through the following:

  • Cash on delivery (COD)
  • Bank Transfer / Bank Deposit
  • Easy pay/Easy paisa
  • Western union

[/vc_toggle][vc_toggle title=”Will I be charged Sales Tax on my order? “]Yes, According to Law & Regulations[/vc_toggle][vc_toggle title=”What if I have missed the delivery attempted by the courier?”]The courier will attempt to deliver the parcel again next day.[/vc_toggle][vc_toggle title=”I need the items by tomorrow for a special occasion – do you offer express shipping?”]Yes, we offer express shipping in Pakistan for an extra Rs 100. If you select express shipping, product is delivered next day.[/vc_toggle][vc_toggle title=”Can I track my order in Pakistan?”]Yes you can. We will send it to your email or please call us on +92317-1548886  to obtain the Tracking ID of your parcel and you will be able to track your parcel online.[/vc_toggle][vc_toggle title=”Do you Store my payment information?”]We don’t store any of your payment information. The payment information is directly processed and not stored with us.[/vc_toggle][/vc_column][/vc_row]