I want to order your shoes! What is your ordering process?
So you found your desired product(s)! You can either order online instantly through our website, order on phone, order through facebook, order through Instagram or order through email email@example.com
I ordered a product but the size doesn’t fit me well. Can I change the size?
Yes! Why not! You can have the size changed. Check out our exchange policy.
Do you stock your products at any store or just sell online?
We sell shoes online and we also sell shoes through our rackspaces in Islamabad, Lahore, Karachi. For more information check store locations tab.
What kind of soles do you use in your footwear?
We are using a variety of soles in our collections. Soles used are leather soles, leather soles with rubber injected soles, rubber soles and Micro-sheet sole.
My feet are pretty wide, will the penny loafer dress shoe still fit?
If you think your feet are wider than average, try a half size up from your shoe length. there is a size guide on our site. you can use that to determine your Mochi Cordwainers shoe size.
Do you sell shoe waxes or polishes for your amazing shoes?
Right now we do not, but we plan to soon. Stay tuned and keep visiting our products section!
I like your products but I live outside Pakistan. Can you deliver your products outside Pakistan?
Yes, we deliver across the world. We charge a flat shipping rate.
If I provide you with a picture of design, will you be able to copy it?
Sorry, unfortunately we are not producing custom designed shoes currently. We offer ready to stock collection.
How will my parcel be delivered?
The parcel will be delivered by TCS if delivery is in Pakistan . Deliveries are made between 07:00am and 9pm
Can I have my shoes delivered to an address other than my home address?
Yes, you can. Please ensure that you choose the option for a different delivery address while placing the order.
Which sizes can I get?
You can choose from a variety of sizes that we carry. We carry sizes 6/40,7/41,8/42,9/43,10/44,11/45 in our Ready wear stock. Choose which size fits you well!
Are your shoes completely made of 100% genuine leather?
Yes! All of our shoe products are made from 100% genuine leather! The uppers are lined with soft goat skin whereas the soles are made of either leather, rubber or rubber injected leather soles.
What are the available payment methods?
We accept payments through the following:
- Cash on delivery (COD)
- Bank Transfer / Bank Deposit
- Easy pay/Easy paisa
- Western union
Will I be charged Sales Tax on my order?
Yes, According to Law & Regulations
What if I have missed the delivery attempted by the courier?
The courier will attempt to deliver the parcel again next day.
I need the items by tomorrow for a special occasion – do you offer express shipping?
Yes, we offer express shipping in Pakistan for an extra Rs 100. If you select express shipping, product is delivered next day.
Can I track my order in Pakistan?
Yes you can. We will send it to your email or please call us on +92317-1548886 to obtain the Tracking ID of your parcel and you will be able to track your parcel online.
Do you Store my payment information?
We don’t store any of your payment information. The payment information is directly processed and not stored with us.